Return Policy

At Heart & Halo, we understand that customer satisfaction is paramount. Our return policy is designed to provide a clear and straightforward process for returning items, ensuring a positive experience for our customers. This policy applies to all purchases made through our platform.

Customers may return items within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. This ensures that we can process your return efficiently and maintain the quality standards of our products.

To initiate a return, customers should contact our customer service team via the provided contact methods on our website. Upon approval, customers will receive instructions on how to return the item. It is important to note that customers are responsible for the return shipping costs unless the item received was defective or incorrect. In such cases, Heart & Halo will cover the return shipping expenses.

Once the returned item is received and inspected, we will notify the customer of the approval or rejection of their refund. If approved, the refund will be processed, and a credit will automatically be applied to the original method of payment within a specified timeframe, typically 5-10 business days.

Exchanges are also possible under our return policy. If a customer wishes to exchange an item for a different size or design, they should follow the same return process and indicate their preference for an exchange. Availability of the requested item will be confirmed before processing the exchange.

It is important to note that certain items may be exempt from being returned, including personalized or custom-made products. Customers are encouraged to review product descriptions carefully before making a purchase to ensure satisfaction.

Heart & Halo is committed to providing high-quality products and exceptional customer service. We appreciate our customers' understanding and cooperation in adhering to this return policy, which is designed to facilitate a smooth and efficient return process.